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Why Guardian Angel HC?

Providing the best in-home healthcare

You and your family are special, so it takes a special kind of person to be a Guardian Angel nurse or caregiver. Compassionate, caring, sincere, experienced, and attentive: these are just some of the qualities we insist that our operational staff possess. We care about the quality of our caregivers because you care enough to invite us into your home and into your life. And that’s a trust we don’t take lightly. Ever.

Most people prefer to stay in their homes, among familiar and comfortable surroundings. That’s why we deliver quality primary healthcare to your home. Providing first-class personal service to help you or your loved one maintain independence and quality of life is always our utmost priority.

Our Promise

Professional Nursing care at home

At Guardian Angel HomeCare our mission is to improve the health and well-being of our clients and help them achieve a quality of life they deserve. We do this by providing first-class professional home healthcare, delivered with uncompromising quality standards and a commitment to service excellence.

At GuardianAngel HomeCare, we clearly understand that our Angels are our ambassadors. That is why, we take great pains in identifying caregivers and nurses who would like to join our team. One thing common to all our Angels is their passion for the job and compassion for the elderly.

All our operational staff have to mandatorily undergo the ‘GuardianAngel Care Program’, a training programme specially devised to equip our staff with the necessary skills required for providing quality in- home care.

In addition, all our caregivers, nurses and physiotherapists, are medically screened for infectious diseases such as HIV, Tuberculosis, Hepatitis etc.

Allowing the custody of your loved ones to an outsider, brings along concerns over safety and security. We would like our clients and their loved ones to feel safe and secure, in their presence. To be a GuardianAngel Homecare staff, one will have to pass our background verification process, which is conducted by a reputed third-party agency.

Our philosophy is simple. We will send a person to your home for the care of your loved ones, only if we can trust our loved ones in the hands of that person.

The high level of quality in-home personal care provided by Guardian Angel HomeCare is the result of detailed standards and guidelines of care, careful selection of skilled nurses and caregivers and comprehensive training.

Our philosophy is simple. We will send a person to your home for the care of your loved ones, only if we can trust our loved ones in the hands of that person. The high level of quality in-home personal care provided by Guardian Angel HomeCare is the result of detailed standards of care guidelines, careful selection of skilled nurses and caregivers and comprehensive training.

Care Process at Guardian Angel

The care process at Guardian Angel ensures that each of our esteemed clients receive care that is custom designed to meet his / her individual needs.

For Live-in Care and Regular Personal Care visits, process adopted is depicted below.

Initial care assessment is conducted after an enquiry is received and an appointment for the initial assessment is fixed. This is a no-obligation, free assessment.

Purpose of this step is to understand / assess the specific care needs of the patient.

Assessment is performed by interviewing the patient, family members, family caregivers and others who are involved in care. Environmental assessment is also performed to identify any changes/aids required at the point of care

Outcome

  1. Patient personal profile
  2. Emergency contact information
  3. Daily routine, allergies etc.
  4. Medical Diagnosis, if any, consulting hospital, doctors, current medications and its dosages etc.
  5. Self care deficiencies, care requirement, expectations – patient and family, suitable timings, other caregivers involved in the patient’s care etc.

Detailed assessment is typically performed when the care required includes skilled nursing and . This is an optional step and is normally a paid service.

Purpose => To capture additional medical information relevant for providing skilled nursing care.

Assessment is performed by interviewing the patient, family members, family caregivers and others who are involved in care. Clinical assessment of patient’s physical and mental health is also conducted. Review of past medical records and where necessary (and possible), a discussion with the patient’s consulting doctor is also arranged to capture necessary information.

Outcome

  1. Captures additional information regarding patient’s medical condition.
  2. Includes confidential information
  3. Inputs from clinical assessment of patient’s physical and mental health
  4. Information about medication regimen
  5. Additional information and treatments
  6. Captures client or guardian authorization on information collected

After the assessment phase, the nursing team sits down to prepare a care plan. The nursing diagnosis, care objectives, the plan of action to meet these objectives and its implementation are carefully documented in the Care Plan. Based on this care plan, the team then prepares a care schedule tailor made for the patient.

Care plan and Care Schedule are then shared with the patient or patient’s family for any suggestions / modifications etc. Changes are made based on suggestions/ modifications and care plan and schedule are finalized.

Outcome

  1. Finalized Care Plan, having clear care objectives
  2. Care schedule that specifies the details of care activity, days and the duration.
  3. Care review date is also finalized.

In certain cases, especially in case of skilled nursing care, consulting doctor’s endorsement of the care plan is sought. Any modifications / suggestions from the consulting physician or the specialist are also incorporated.

Outcome

  1. Care Plan approved by the consulting physician / specialist.

The process of starting a care assignment involves identifying the caregiver, briefing the caregiver about the patient and the care plan/ care schedule, specific needs of the patient and important aspects to be monitored etc.

Also, information necessary for providing the care in most efficient manner, are also shared with the caregiver.

Caregiver is introduced to the patient in the first visit by the care supervisor.

Outcome

  1.  Identifying & assigning the caregivers
  2. Briefing the caregiver about the care.
  3. Introducing the caregiver to the client
  4. Commence care activity

Regular supervision of care activity and interaction of the care supervisor with the client and family is important to ensure effective administration of care.  All documentation including activity log, nursing notes, timesheets and other medical documentation prepared at the point of care are reviewed for correctness and completeness by the supervisor and QA Officer.

Outcome 

  1. Regular supervisory oversight
  2. Quality Assurance

Care review involves assessment of care efficacy and progress of patient. It involves physical examination, interaction with patient and family on the services and the caregiver, feedback from caregivers and assessor’s own observations on various aspects of care and the assessment of plan versus actual as far as care objectives are concerned.

Outcome

  1. Filled-in Care Review Form updated with follow-up action taken and planned.

 Care review may result in changes to Care Plan, Care Schedule, Caregiver, Services or a continuation of care etc.

Outcome

  1. Revised Care Plan
  2. Revised Care Schedule
  3. Next Care Review date

 

Customer satisfaction surveyscare counselling and regular care reporting are standard features of Guardian Angel Care.  At Guardian Angel, we leave no stone unturned to ensure client satisfaction.

Initial care assessment is conducted after an enquiry is received and an appointment for the initial assessment is fixed. This is a no-obligation, free assessment.

Purpose of this step is to understand / assess the specific care needs of the patient.

Assessment is performed by interviewing the patient, family members, family caregivers and others who are involved in care. Environmental assessment is also performed to identify any changes/aids required at the point of care

Outcome

  1. Patient personal profile
  2. Emergency contact information
  3. Daily routine, allergies etc.
  4. Medical Diagnosis, if any, consulting hospital, doctors, current medications and its dosages etc.
  5. Self care deficiencies, care requirement, expectations – patient and family, suitable timings, other caregivers involved in the patient’s care etc.

Detailed assessment is typically performed when the care required includes skilled nursing and . This is an optional step and is normally a paid service.

Purpose => To capture additional medical information relevant for providing skilled nursing care.

Assessment is performed by interviewing the patient, family members, family caregivers and others who are involved in care. Clinical assessment of patient’s physical and mental health is also conducted. Review of past medical records and where necessary (and possible), a discussion with the patient’s consulting doctor is also arranged to capture necessary information.

Outcome

  1. Captures additional information regarding patient’s medical condition.
  2. Includes confidential information
  3. Inputs from clinical assessment of patient’s physical and mental health
  4. Information about medication regimen
  5. Additional information and treatments
  6. Captures client or guardian authorization on information collected

After the assessment phase, the nursing team sits down to prepare a care plan. The nursing diagnosis, care objectives, the plan of action to meet these objectives and its implementation are carefully documented in the Care Plan. Based on this care plan, the team then prepares a care schedule tailor made for the patient.

Care plan and Care Schedule are then shared with the patient or patient’s family for any suggestions / modifications etc. Changes are made based on suggestions/ modifications and care plan and schedule are finalized.

Outcome

  1. Finalized Care Plan, having clear care objectives
  2. Care schedule that specifies the details of care activity, days and the duration.
  3. Care review date is also finalized.

In certain cases, especially in case of skilled nursing care, consulting doctor’s endorsement of the care plan is sought. Any modifications / suggestions from the consulting physician or the specialist are also incorporated.

Outcome

  1. Care Plan approved by the consulting physician / specialist.

The process of starting a care assignment involves identifying the caregiver, briefing the caregiver about the patient and the care plan/ care schedule, specific needs of the patient and important aspects to be monitored etc.

Also, information necessary for providing the care in most efficient manner, are also shared with the caregiver.

Caregiver is introduced to the patient in the first visit by the care supervisor.

Outcome

  1.  Identifying & assigning the caregivers
  2. Briefing the caregiver about the care.
  3. Introducing the caregiver to the client
  4. Commence care activity

Regular supervision of care activity and interaction of the care supervisor with the client and family is important to ensure effective administration of care.  All documentation including activity log, nursing notes, timesheets and other medical documentation prepared at the point of care are reviewed for correctness and completeness by the supervisor and QA Officer.

Outcome 

  1. Regular supervisory oversight
  2. Quality Assurance

Care review involves assessment of care efficacy and progress of patient. It involves physical examination, interaction with patient and family on the services and the caregiver, feedback from caregivers and assessor’s own observations on various aspects of care and the assessment of plan versus actual as far as care objectives are concerned.

Outcome

  1. Filled-in Care Review Form updated with follow-up action taken and planned.

 Care review may result in changes to Care Plan, Care Schedule, Caregiver, Services or a continuation of care etc.

Outcome

  1. Revised Care Plan
  2. Revised Care Schedule
  3. Next Care Review date

 

Customer satisfaction surveyscare counselling and regular care reporting are standard features of Guardian Angel Care.  At Guardian Angel, we leave no stone unturned to ensure client satisfaction.